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Privacy Policy

Last updated: April 26, 2026

1. Information We Collect

Chagas Cleaning collects the following personal information when you use our services or submit a quote request through our website:

  • Full name
  • Phone number (mobile number for SMS communication)
  • Service preferences (type, frequency, home size)
  • Special requests or notes you provide
  • Email address (if provided)

2. How We Use Your Information

We use your information to:

  • Provide cleaning service quotes and scheduling
  • Send appointment confirmations and reminders
  • Communicate about your service appointments
  • Respond to your inquiries and requests
  • Improve our services and customer experience

3. SMS Text Messaging Policy

By providing your mobile phone number and submitting a quote request, you consent to receive SMS text messages from Chagas Cleaning at the number you provided.

Types of Messages You May Receive:

  • Appointment confirmations
  • Cleaning service reminders (day before appointment)
  • Service completion notifications
  • Responses to your inquiries and quote requests
  • Scheduling changes or updates

Message Frequency:

Message frequency varies depending on your service schedule. Typically, you will receive 1-4 messages per appointment (confirmation, reminder, completion notification, and follow-up). For regular weekly or bi-weekly customers, this may be 4-16 messages per month.

How to Opt Out:

You can cancel the SMS service at any time by texting any of the following keywords to our number:

  • STOP — to unsubscribe from all messages
  • UNSUBSCRIBE — to unsubscribe from all messages
  • CANCEL — to unsubscribe from all messages

After sending STOP, UNSUBSCRIBE, or CANCEL, you will receive one final confirmation message. No further messages will be sent unless you re-subscribe by booking a new service.

Help and Support:

If you need help or have questions, text HELP to our number, or call us at (650) 870-9344, or email us at contact@chagascleaning.com.

Important Disclosures:

  • Standard message and data rates may apply from your mobile carrier
  • SMS messages are not guaranteed to be delivered (carrier dependent)
  • We do not share your phone number with third parties for marketing purposes

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist in our operations (such as SMS messaging providers) solely for the purpose of delivering our services to you.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure. We strive to use commercially acceptable means to protect your data.

6. Your Rights

You may request to view, update, or delete your personal information at any time by contacting us at contact@chagascleaning.com or calling (650) 870-9344.

7. Contact Us

If you have questions about this Privacy Policy, please contact us:

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